Advertisement
Research Article|Articles in Press

Self-reported Vocal Demands, Perceptions, and Knowledge of Occupational Voice Users in South Africa

Published:February 25, 2023DOI:https://doi.org/10.1016/j.jvoice.2023.01.032

      Summary

      Objectives

      The study aimed to describe daily vocal demands, perceptions and knowledge as reported by occupational voice users.

      Study Design

      A descriptive, cross-sectional research design was employed.

      Methods

      A survey on vocal demands, perceptions and knowledge was distributed to 102 occupational voice users via a snowball sampling technique.

      Results

      Slightly more than half of the participants (55%) reported using their voice for work 36.5 hours a week on average (SD = 15.5, range: 33–40). Participants reported that, on average, their daily voice use is 6.3 hours (SD = 2.7) for work and the majority (81%) reported a decrease in voice quality after work; Three-quarters (75%) also reported vocal fatigue at the end of day. Approximately one-third (33%) reported being exposed to environments where they are expected to shout, scream or cheer loudly. More than half of the participants (61%) reported that they have previously received vocal health education but 40% reported that they felt this training was insufficient. High vocal demands are significantly correlated to an increase in perceived vocal handicap rs = 0.242; (P = 0.018), tiredness of voice rs = 0.270; (P = 0.008), physical discomfort rs = 0.217; (P = 0.038) as well as how occupational voice users experience improvement of symptoms with rest rs = −0.356 (P < 0.001). Other risk factors highlighted by occupational voice users are the ingestion of liquid caffeine, alcohol, and carbonated drinks, smoking or the presence of chronic cough, chronic laryngitis, and gastroesophageal reflux disease.

      Conclusions

      Occupational voice users are subjected to high daily vocal demands that can be seen to be linked to vocal fatigue, changes in voice quality and vocal symptoms experienced. It is essential that occupational voice users as well as treating clinicians are aware of certain significant predictors of both vocal handicap and vocal fatigue. These findings provide insights for developing strategies for training and cultivating vocal health consciousness and preventive voice care initiatives that focus on occupational voice users in South Africa.

      Key Words

      To read this article in full you will need to make a payment

      Purchase one-time access:

      Academic & Personal: 24 hour online accessCorporate R&D Professionals: 24 hour online access
      One-time access price info
      • For academic or personal research use, select 'Academic and Personal'
      • For corporate R&D use, select 'Corporate R&D Professionals'

      Subscribe:

      Subscribe to Journal of Voice
      Already a print subscriber? Claim online access
      Already an online subscriber? Sign in
      Institutional Access: Sign in to ScienceDirect

      REFERENCES

        • Wingate JM
        • Brown WS
        • Shrivastav R
        • et al.
        Treatment outcomes for professional voice users.
        J Voice. 2007; 21: 433-449https://doi.org/10.1016/j.jvoice.2006.01.001
        • Munier C
        • Farrell R.
        Working conditions and workplace barriers to vocal health in primary school teachers.
        J Voice. 2016; 30: 127.e31-127.e41https://doi.org/10.1016/j.jvoice.2015.03.004
        • Büyükatalay ZC
        • Gökmen MF
        • Yıldırım S
        • et al.
        Voice disorders in Islamic religious officials: is it any different than those of the teachers, another well-known professional voice users?.
        J Voice. 2020; 34: 738-742https://doi.org/10.1016/j.jvoice.2019.02.001
      1. Hazlett DE, Duffy OM, Moorhead SA. Occupational voice demands and their impact on the call-centre industry. 2009;5:1-5. doi:10.1186/1471-2458-9-108

        • Franco RA
        • Andrus JG.
        Common diagnoses and treatments in professional voice users.
        Otolaryngol Clin North Am. 2007; 40: 1025-1061https://doi.org/10.1016/j.otc.2007.05.008
        • Piwowarczyk TC
        • Oliveira G
        • Loureno L
        • et al.
        Vocal symptoms, voice activity, and participation profile and professional performance of call center operators.
        J Voice. 2012; 26: 194-200https://doi.org/10.1016/j.jvoice.2011.02.006
        • Franca MC.
        A comparison of vocal demands with vocal performance among classroom student teachers.
        J Commun Disord. 2013; 46: 111-123https://doi.org/10.1016/j.jcomdis.2012.11.001
        • Gaskill C
        • Hetzel A.
        Managing “Vocal Dose” and the acting voice: how much is too much?.
        Voice Speech Rev. 2017; 11: 262-278https://doi.org/10.1080/23268263.2017.1389811
        • Franca MC
        • Wagner JF.
        Effects of vocal demands on voice performance of student singers.
        J Voice. 2015; 29: 324-332https://doi.org/10.1016/j.jvoice.2014.07.004
        • Cazden J.
        Screaming for attention: the vocal demands of actors in violent interactive games.
        J Voice. 2017; 31: 1-2https://doi.org/10.1016/j.jvoice.2016.02.001
        • Rumbach AF.
        Vocal problems of group fitness instructors: Prevalence of self-reported sensory and auditory-perceptual voice symptoms and the need for preventative education and training.
        J Voice. 2013; 27: 524.e11-524.e21https://doi.org/10.1016/j.jvoice.2013.01.016
        • Buckley KL
        • O'Halloran PD
        • Oates JM.
        Occupational vocal health of elite sports coaches: an exploratory pilot study of football coaches.
        J Voice. 2015; 29: 476-483https://doi.org/10.1016/j.jvoice.2014.09.017
        • Hapner E
        • Gilman M.
        The vocal load of Reform Jewish Cantors in the USA.
        J Voice. 2012; 26: 201-204https://doi.org/10.1016/j.jvoice.2011.01.003
        • Côrtes Gama AC
        • Camargo Z
        • Rocha Santos MA
        • et al.
        Discriminant capacity of acoustic, perceptual, and vocal self: the effects of vocal demands.
        J Voice. 2015; 29: 260.e45-260.e50https://doi.org/10.1016/j.jvoice.2014.06.012
        • Hoffman-ruddy B
        • Lehman J
        • Crandell C
        • et al.
        Laryngostroboscopic, acoustic, and environmental characteristics of high-risk vocal performers.
        J Voice. 2001; 15: 543-552
        • Nemr K
        • Simões-Zenari M
        • Cologis VC de A
        • et al.
        COVID-19 and remote learning: predictive factors of perceived improvement or worsening of the voice in Brazilian teachers.
        J Voice. 2021; https://doi.org/10.1016/j.jvoice.2021.08.010
        • Pacheco C
        • Behlau M.
        Immediate impact of vocal demand on musical theater singers in Brazil.
        J Voice. 2019; 33: 804.e13-804.e22https://doi.org/10.1016/j.jvoice.2018.04.013
        • Erickson ML.
        The traditional/acoustic music project: a study of vocal demands and vocal health.
        J Voice. 2012; 26: 664.e7-664.e23https://doi.org/10.1016/j.jvoice.2011.09.002
        • Gunasekaran N
        • Boominathan P
        • Seethapathy J.
        Voice needs and voice demands of professional newsreaders in Southern India.
        J Voice. 2016; 30: 756.e9-756.e20https://doi.org/10.1016/j.jvoice.2015.09.001
        • Leedy PD
        • Ormrod JE
        12th ed. Practical Research: Planning and Design, Global Edition. 12. Pearson Education Limited, 2021
        • Rosen CA
        • Lee AS
        • Osborne J
        • et al.
        Development and validation of the Voice Handicap Index-10.
        Laryngoscope. 2004; 114: 1549-1556https://doi.org/10.1097/00005537-200409000-00009
        • Nanjundeswaran C
        • Jacobson BH
        • Gartner-Schmidt J.
        Vocal Fatigue Index (VFI): development and validation.
        J Voice. 2015; 29: 433-440https://doi.org/10.1016/j.jvoice.2014.09.012
        • Field PA.
        Discovering Statistics Using IBM SPSS Statistics.
        5th ed. SAGE Publications Inc., Thousand Oaks, CA2018
        • Arffa RE
        • Krishna P
        • Gartner-Schmidt J
        • et al.
        Normative values for the voice handicap index-10.
        J Voice. 2012; 26: 462-465https://doi.org/10.1016/j.jvoice.2011.04.006
        • Lehto L
        • Laaksonen L
        • Vilkman E
        • et al.
        Changes in objective acoustic measurements and subjective voice complaints in call center customer-service advisors during one working day.
        J Voice. 2008; 22: 164-177https://doi.org/10.1016/j.jvoice.2006.08.010
        • Cantarella G
        • Iofrida E
        • Boria P
        • et al.
        Ambulatory phonation monitoring in a sample of 92 call center operators.
        J Voice. 2014; 28: 393.e1-393.e6https://doi.org/10.1016/j.jvoice.2013.10.002
        • Bottalico P
        • Astolfi A.
        Investigations into vocal doses and parameters pertaining to primary school teachers in classrooms.
        J Acoust Soc Am. 2012; 131: 2817-2827https://doi.org/10.1121/1.3689549
        • Gaskill CS
        • O'Brien SG
        • Tinter SR.
        The effect of voice amplification on occupational vocal dose in elementary school teachers.
        J Voice. 2012; 26: 667.e19-667.e27https://doi.org/10.1016/j.jvoice.2011.10.010
        • Morrow SL
        • Connor NP.
        Voice amplification as a means of reducing vocal load for elementary music teachers.
        J Voice. 2011; 25: 441-446https://doi.org/10.1016/j.jvoice.2010.04.003
        • Schloneger MJ.
        Graduate student voice use and vocal efficiency in an opera rehearsal week: a case study.
        J Voice. 2011; 25: e265-e273https://doi.org/10.1016/j.jvoice.2010.09.010
        • Karulkar RR
        • Gunjawate DR.
        Voice-related problems, vocal and non-vocal habits in Naradiya Kirtankars: a preliminary study.
        J Voice. 2021; https://doi.org/10.1016/j.jvoice.2021.05.020
        • Faham M
        • Jalilevand N
        • Torabinezhad F
        • et al.
        Relationship between voice complaints and subjective and objective measures of vocal function in Iranian female teachers.
        J Voice. 2017; 31: 507.e1-507.e6https://doi.org/10.1016/j.jvoice.2016.10.011
        • Houtte E Van
        • Claeys S
        • Wuyts F
        • et al.
        The impact of voice disorders among teachers: vocal complaints, treatment-seeking behavior, knowledge of vocal care, and voice-related absenteeism.
        J Voice. 2022; 25: 570-575https://doi.org/10.1016/j.jvoice.2010.04.008
        • Neto L
        • Meyer D.
        A joyful noise: the vocal health of worship leaders and contemporary Christian singers.
        J Voice. 2017; 31: 250.e17-250.e21https://doi.org/10.1016/j.jvoice.2016.07.012
        • Primov-Fever A
        • Roziner I
        • Amir O.
        Songbirds must sing: how artistic voice users perceive their voice in times of COVID-19.
        J Voice. 2020; https://doi.org/10.1016/j.jvoice.2020.07.030
        • Ribeiro VV
        • Dassie-Leite AP
        • Pereira EC
        • et al.
        Effect of wearing a face mask on vocal self-perception during a pandemic.
        J Voice. 2020; https://doi.org/10.1016/j.jvoice.2020.09.006
        • Siqueira LTD
        • Santos AP dos
        • Silva RLF
        • et al.
        Vocal self-perception of home office workers during the COVID-19 pandemic.
        J Voice. 2020; https://doi.org/10.1016/j.jvoice.2020.10.016